Refund policy


Returns

At MOVA, your satisfaction is our priority. If for any reason you are not satisfied with your purchase, we offer the option to return certain items under specific conditions. Please read our return policy carefully for more details.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, in the same condition as when you received it, and in its original packaging.
  • The return must be initiated within [number of days] days from the date of receiving your order.
  • Certain items, such as sale products, customized items, and hygiene or personal care products, are not eligible for return. Please check each product’s specifications for eligibility.

Return Procedure

If your item is eligible for return, follow these steps:

  1. Contact Us: movacustomers@gmail.com
     an email to our customer service at  with your order number and details of the product you wish to return.
  2. Receive Authorization: Wait for our return authorization and specific instructions on how to ship the item.
  3. Ship the Item: Carefully pack the item and ship it to the address provided in the authorization email. Return shipping costs are your responsibility unless the product is defective or there was an error on our part.

Refunds

Once your return is received and inspected, we will notify you by email whether your refund has been approved or denied.

  • Refund: If your return is approved, a refund will be issued to your original payment method within [estimated timeframe, e.g., 5 to 10 business days].
  • Non-Refundable Items: Initial shipping fees are non-refundable. If you paid return shipping costs, they will not be reimbursed either.

Exchanges

We only replace items if they are defective or damaged upon receipt. If you wish to exchange your product for the same item, please contact us at movacustomers@gmail.com.

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Exceptions and Non-Eligibility

Certain situations exclude any return or refund:

  • Customized or made-to-order items.
  • Sale or discounted products, unless defective or in case of our error.
  • Hygiene or personal care products, for health and safety reasons.

Order Cancellation

You can cancel your order before it is shipped by contacting us promptly. If the order has already been shipped, it cannot be canceled and will be treated as a return.

Contact

For any questions regarding our return policy, please contact us at:
Email: movacustomers@gmail.com